Account Manager
On-site · Lenexa, Kansas, United States
Job Summary
Account Manager role at City Wide Facility Solutions focusing on owning multiple client accounts, managing day-to-day operations, retention, and satisfaction; negotiating service agreements and pricing for contracts and add-ons; overseeing contractor relationships and ensuring quality; conducting site walkthroughs to verify standards; coordinating with Night Managers and the Director of Operations to enhance service delivery; tracking service activities and client feedback in CRM tools; responding to client concerns and managing staffing to maintain outstanding service.
Required Qualifications
- 3+ years’ experience in facility management, operations, or building services
- Detail-oriented, proactive, and confident in building relationships
- Clear verbal and written communication with clients and teams
- Expert in Microsoft Office and comfortable with database/CRM technology
- High school diploma; Bachelor’s degree preferred
- Reliable transportation for on-site visits
- Must reside in or near the Kansas City Metropolitan Area
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