Account Manager
$75,000–$95,000 year
On-siteHermon, Maine, United States
Job Summary
Manage a comprehensive book of business through regular reviews, contract renewals, price adjustments, and implementation of tailored customer solutions. Identify growth opportunities within existing accounts by executing retention programs and upselling/cross-selling strategies while driving profitable revenue growth and retention. Collaborate cross-functionally with internal teams and subject matter experts to address customer challenges and enhance service offerings. Build and maintain strong relationships with drivers, operations, customer service, and clients to ensure safe, efficient, and high-quality service delivery. Develop and execute strategic sales and marketing plans to drive account growth and attract new business. Achieve revenue and profit targets through proactive account management and strategic pricing initiatives. Conduct annual account reviews and partner with internal stakeholders to identify opportunities for expanding services and increasing customer value. Maintain accurate CRM records and reporting, tracking sales activities, client interactions, and performance metrics for leadership visibility.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 3–5 years of sales experience
- Legally eligible to work in the United States
- Valid driver's license
- Ability to travel up to 80% of the time within a defined territory, including periodic overnight travel for regional training sessions
- Strong interpersonal skills
- Strategic selling skills
- Negotiation skills
- Excellent verbal and written communication abilities
- Proven ability to communicate, present, and influence key stakeholders at all levels of an organization
- Experience delivering client-focused solutions to meet customer needs
- Solid proficiency in CRM software
- Solid proficiency in Microsoft Office
- Industry-specific knowledge
- Project management experience
Desired Qualifications
- Industry-specific knowledge
- Project management experience
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