Account Manager
$85,000–$105,000 year
On-siteTallahassee, Florida, United States
Job Summary
Manage 75-120 dealer accounts by conducting in-person account management, pre-live audits via HubSpot, and hosting launch meetings or training sessions. Perform refresh training for new personnel, execute backend configuration updates, and resolve technical requests within SLA timelines. Achieve monthly retention goals by following cancellation processes with 24-hour documentation and delivering 90-day account reviews covering product metrics and ROI. Maintain 45-day dealer touchpoints through email, text, or calls, collaborate with the sales team on new deals and upsell opportunities, and utilize CarNow CRM to log all communications. Travel 75% monthly within the assigned region while completing required LMS courses and reviewing KPI dashboards to ensure expectations are met.
Required Qualifications
- Proven track record in automotive sales, with a focus on digital solutions
- High School Diploma or equivalent required
- Strong understanding of chat and digital retailing technologies
- Excellent communication and presentation skills
- Ability to work independently and collaboratively within a team
- Results-oriented with a focus on meeting and exceeding sales targets
- Willingness to travel 75% monthly within the assigned region
- Familiarity with CRM tools for effective sales management
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