Account Manager
$85,000–$105,000 year
On-siteMobile, Alabama, United States
Job Summary
Manage a book of 75-120 dealer accounts through in-person engagement, onboarding consultations, and pre-live audits using the HubSpot playbook. Host launch meetings and training sessions for decision-makers and end-users, while performing refresh training for new personnel. Achieve monthly retention goals by following the Cancellation process for all churn within 24 hours and documenting save plans. Complete dealer Touchpoints on a 45-day cadence and deliver Account Reviews every 90 days covering product metrics, ROI, and engagement data. Provide technical support, resolve requests within SLA timelines, and test connectivity to third-party vendors. Collaborate with the sales team on new deals and upsell opportunities, utilizing CarNow CRM to log all communications. Travel 75% monthly within the assigned region.
Required Qualifications
- Proven track record in automotive sales, with a focus on digital solutions
- High School Diploma or equivalent required
- Strong understanding of chat and digital retailing technologies
- Excellent communication and presentation skills
- Ability to work independently and collaboratively within a team
- Results-oriented with a focus on meeting and exceeding sales targets
- Willingness to travel 75% monthly within the assigned region
- Familiarity with CRM tools for effective sales management
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