Account Manager, Business

Account Manager, Business at Desjardins manages prestige client relationships and leads the link between clients and the organization to ensure products and services meet client needs while driving profitability. The role involves maintaining lasting personal business relationships with important clients, managing accounts to ensure clients have what they need and are satisfied, identifying and analyzing member/client needs, developing custom solutions, preparing integrated service offers that balance satisfaction, profitability and risk, negotiating terms, and identifying opportunities to add value. You will recommend strategies to meet targets, monitor portfolio profitability, participate in public relations activities, and serve as an expert advisor to clients and practitioners. Strong interpersonal savvy is essential, and you will balance client satisfaction with organizational goals while leveraging extensive knowledge of the organization and line of business to influence outcomes. The position requires leading with a strategic mindset, influencing stakeholders, and driving results across complex client scenarios, with bilingual communication in French and English as part of the duties.