Account Manager
$150,000–$200,000 year
On-sitePort Huron, Michigan, United States or Michigan, United States
Job Summary
Assess new business opportunities and regularly visit clients to handle new account setup and manage follow-up. Consistently upkeep client and product information on CRM to track opportunities and document pre and post-call activities. Establish strong customer relations with key personnel to ensure proper transition of accounts to the Operations Department. Liaise with other company departments to build solid relationships and create a constant flow of information. Provide exceptional customer support by addressing inquiries and resolving issues promptly. Stay up to date with current industry news and regulatory changes, regularly educating clients on industry standards and process changes. Maintain a well-organized calendar to balance meetings, tasks, and future initiatives. Full-time role with competitive salary and benefits package. Bachelor's degree in Business or International Business required, along with Customs Certified Specialist or Licensed Customs Broker designation.
Required Qualifications
- Bachelor's Degree or diploma in Business or International Business or similar discipline
- (CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker
- Minimum 5 years' experience within the custom brokerage industry
- MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook
- Excellent problem solving and decision-making skills
- Strong verbal and written communication skills
- Must be legally eligible to work for the Company at all times
- Valid Passport
- ability and desire to occasionally travel if required to other offices locations in CAD/USA/MEX
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