Account Manager
On-siteLadson, South Carolina, United States
Job Summary
Oversee field operations for a portfolio of landscape maintenance clients by identifying opportunities to sell ancillary services, developing accurate estimates, and delivering timely bid proposals. Conduct regular site walkthroughs to ensure quality expectations are met, lead resolution of client concerns, and proactively assess site enhancement needs. Collaborate with the Operations Manager on service delivery, quality reviews, and hiring, training, and coaching of field crews. Maintain proper account documentation in the CRM, monitor accounts receivable levels, and enforce safety policies while ensuring branch financial goals are met through acceptable gross margins. This role requires a combination of mobile and sedentary work, with more than half the time spent working away from the office on job sites.
Required Qualifications
- Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
- Minimum 3 years of experience in customer service, management, and leadership
- Preferably in the landscaping industry or local marketplace
- Strong written and verbal communication skills
- Demonstrated leadership and coaching abilities
- Ability to foster collaboration and teamwork
- Ability to operate a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
- Ability to travel by car, train, and plane
- Ability to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
- Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
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