Account Manager
$80,304–$90,000 year
On-sitePuyallup, Washington, United States
Job Summary
Oversee field operations for a portfolio of landscape maintenance clients by conducting regular site walkthroughs to ensure quality and service expectations are met. Identify and pursue opportunities to sell ancillary services, develop accurate estimates, and deliver timely bid proposals for enhancement projects. Generate referrals, resolve client concerns regarding land and snow services, and proactively assess site enhancement needs during visits. Collaborate with the Operations Manager to maintain service delivery standards, support hiring and coaching of field crews, and enforce safety policies. Maintain proper account documentation in the CRM system, monitor accounts receivable levels, and ensure branch financial goals are met by maintaining acceptable gross margins.
Required Qualifications
- Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry
- Minimum 3 years of experience in customer service, management, and leadership
- Preferably in the landscaping industry or local marketplace
- Strong written and verbal communication skills
- Demonstrated leadership and coaching abilities
- Ability to foster collaboration and teamwork
- Ability to operate a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
- Ability to travel by car, train, and plane
- Ability to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours
- Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
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