Account Manager
On-site · Middletown Dauphin County, Pennsylvania, United States
Job Summary
Account Manager responsible for maintaining commitments to ecommerce clients, managing order processing and inventory control, developing forecasts, coordinating with Operations, and driving profitability. Key duties include organizing weekly client calls, reviewing forecasts, conducting quarterly business reviews and on-site visits, resolving service tickets, coordinating special projects and cost/timeline management, and coaching Account Coordinators. Requires experience in account management or related service-oriented roles, strong communication, problem-solving, and proficiency with MS Office; experience in e-commerce, distribution, and wholesale fulfilment is a plus. Must thrive in a proactive, cross-functional, client-focused environment.
Required Qualifications
- Account management experience in a service-oriented company
- Strong written and verbal communication skills
- Proficient with MS Office applications (Excel and PowerPoint)
- Excellent problem-solving capabilities
- Self-driven and able to perform tasks with little direction
- Ability to work on multiple projects and meet deadlines
- Strong collaboration and teamwork skills
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