Account Manager- Bilingual (Spanish)
$60,674–$91,042 year
HybridDenver, Colorado, United States
Job Summary
Manage a portfolio of North American accounts by building strong relationships to ensure platform adoption and retention. Address inbound requests to improve the online booking experience and strategically suggest changes to drive client revenue growth. Implement suggestions to increase e-commerce conversion rates while maintaining 90%+ SLA compliance through regular engagement of 30 calls and 3+ hours of talk time weekly. Oversee client and internal projects from initiation to completion, mitigating risk and providing clear direction to foster client success. Bilingual in English and Spanish, you will synthesize industry trends to communicate competitive advantages effectively.
Required Qualifications
- A strong collaborator and a team player willing to go above and beyond any normal set of expectations for the success of FareHarbor
- Routinely demonstrates FareHarbor values and commitment to the company
- Proven ability to keep organized and prioritize workload
- Excellent time management skills
- Analytical skills and ability to problem-solve with and without the input and guidance of others
- Ability to synthesize information and provide clear direction and/or examples
- Comfortable suggesting changes and offering solutions to reach FareHarbor and client goals
- Bilingual in English and Spanish
- Must be authorized to work in the United States
Desired Qualifications
- Experience in the following applications or similar: Google Analytics & Looker Studio
- Experience in the following applications or similar: SEMrush
- Experience in the following applications or similar: Microsoft Clarity
- Experience in the tourism or SaaS industry
- Experience in SEO optimization & Website optimization
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