Account Manager
$90,000–$90,000 year
RemoteChicago, Illinois, United States
Job Summary
Account Manager at Belay Diagnostics drives test volume growth within high-priority hospital and health-system accounts by serving as the primary day-to-day contact for assigned sites. Working in partnership with the territory BDE, the role focuses on deepening relationships with laboratory leadership, clinical operations staff, and patient-care teams to integrate Belay testing into care pathways, optimize specimen logistics and requisition processes, monitor utilization, and conduct regular business reviews. The position requires collaboration across operations, lab, and market access teams, proactive problem-solving to address workflow barriers, and effective communication of clinical and economic value to diverse stakeholders. The role supports onboarding and ongoing customer relationships within a fast-paced startup environment and demands strong project management, CRM proficiency, and the ability to travel as needed.
Required Qualifications
- Bachelor’s degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role within a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator)
- Relevant experience working within or selling into hospital laboratory, pathology, or clinical operations environments strongly preferred
- Familiarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departments
- Experience interacting with laboratory personnel, including support staff and laboratory directors
- Strong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnel
- Ability to articulate the clinical and economic value of specialized laboratory testing to diverse audiences
- Familiarity with CRM platforms, Microsoft Excel, and standard business applications
- Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territory
- Must be willing to travel overnight
Desired Qualifications
- Experience in hospital laboratory settings
- CRM proficiency (e.g., Salesforce)
- Strong stakeholder management and communication skills
- Ability to travel overnight
- Experience selling into healthcare or laboratory environments
- Ability to articulate clinical and economic value of testing
- Experience in fast-paced startup environments
- Proficiency with MS Excel and standard business applications
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