Account Manager (B2B a plus)
On-siteAtlanta, Georgia, United States
Job Summary
Serve as the primary day-to-day client-to-agency liaison across multiple accounts, managing client relationships and projects while acting as the main point of contact. Drive strategy and influence client decision-makers by developing marketing plans, positioning, and proposals, and facilitating project kick-offs and status updates. Oversee project timelines, manage financial forecasting and billing, and negotiate scope changes with guidance from subject matter experts. Collaborate with internal teams to optimize throughput, delegate work to AEs and interns, and proactively anticipate risks. You must have agency-specific account management experience, work in-office at 100 Galleria Parkway, and report to the Account Service team.
Required Qualifications
- Agency-specific experience in account management (client-facing)
- Understanding of client drivers, motivators and interpersonal dynamics that lead to long-standing relationships and trust
- Understanding of client-level finance
- Comfort in leading client conversations, ownership of client communications and authority in negotiating with clients for the benefit of the project/relationship
- Understanding of business challenges and marketing realties
- Experience probing into business dynamics, questioning assumptions and aligning stakeholders when inputs or process is ambiguous in nature
- Experience with a wide mix of marketing channels and tactics
- Understanding of the fundamentals of marketing (including B2B)
- Track record of growing key customer relationships
- Ability to serve as the primary day-to-day client-to-agency liaison across multiple accounts
- Ability to develop strategy and influence client decisionmakers
- Ability to expand knowledge of business, vertical industries, and marketing--both for your clients and the agency
- Ability to shape strategy (in collaboration with agency team members)
- Ability to solve client problems
- Ability to secure/grow Modo Modo Agency's position and reputation with our accounts
- Ability to manage account-level financial forecasting, budget tracking and client billing/invoicing
- Ability to negotiate and approve client change/addition orders of scope as appropriate
- Ability to develop proposals and SOWs
- Ability to work with and oversee (where applicable) AEs, AAEs or Interns on work for key projects/clients
- Ability to work closely with agency studio team to optimize work throughput, as well as anticipate risks and changes
- Location: Office at 100 Galleria Parkway
Desired Qualifications
- B2B experience (a plus)
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