Account Manager Associate I - Employee Benefits

Research and respond to client issues regarding billing, eligibility, and escalated claims with carriers and vendors. Act as back-up to the Account Manager by composing and responding to professional correspondence via letters and email. Maintain accurate tracking and servicing documentation through agency management systems, including profile scans of open enrollment materials and plan renewal decisions. Prepare open enrollment form spreadsheets, review enrollment forms, assist with implementation documents for carrier submission, and post enrollment data audits. Follow agency workflows to avoid Errors and Omissions while preparing renewal and new business presentation binders. Requires High School Diploma or equivalent, with a College Degree preferred. Less than one year of relevant experience is required.