Account Manager (Arvig Answering Solutions) - Fargo, ND
$47,278–$47,278 year
On-siteFargo, North Dakota, United States
Job Summary
Provide professional support to new and existing clients to ensure overall satisfaction and meet or exceed expectations. Consult directly with clients and internal sales teams to program, test, and maintain account software, perform routine system maintenance, handle scheduling and reports, and troubleshoot client concerns independently. Proactively connect with existing accounts to implement changes, train clients on scheduling software, and take call volume or participate in an after-hours on-call rotation as needed. Monday through Friday, 8AM-4:30PM. High school diploma or equivalent; 2 years of call center experience. Arvig delivers leading-edge broadband and telecommunications solutions to residential and business customers across Minnesota and beyond.
Required Qualifications
- High school diploma or equivalent
- 2 years of call center experience with a strong understanding of call center operations
- Strong working knowledge of the Infinity System
- Excellent customer service, organizational, and professional communication skills
- Proficiency in Microsoft Office, particularly Word and Excel
- Ability to multitask, prioritize across multiple demands, and maintain strong detail orientation and reliability
- Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers
- Monday through Friday, 8AM-4:30PM
Desired Qualifications
- A 2-year associate degree
- 3 years of demonstrated sales experience
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