Account Manager
HybridLondon, England, United Kingdom
Job Summary
Own day-to-day relationships with senior stakeholders within assigned enterprise accounts, acting as the commercial and relationship lead for client satisfaction, retention, and revenue growth. Present confidently to senior management to articulate value and progress, while building qualified pipelines aligned to account objectives through disciplined opportunity management. Contribute to account plans to identify expansion opportunities, support commercial negotiations, and partner with delivery leaders to shape value-led propositions. Manage opportunities and forecasts within Salesforce, maintaining high standards of CRM hygiene to drive decision-making. This hybrid role requires two days per week onsite at Heathrow, working alongside customer and delivery teams to turn customer priorities into successful outcomes.
Required Qualifications
- 3+ years' experience in Account Manager, Client Services, or similar commercial roles
- Experience selling or managing technology and professional services engagements, including cloud (AWS/Azure), digital transformation, data, or engineering services
- Demonstrated success in retaining and growing enterprise accounts
- Track record of pipeline management, forecasting accuracy, and target attainment
- Experience presenting to and influencing senior stakeholders
- Hands-on experience using Salesforce (SFDC) for pipeline, forecasting, and reporting
- Strong commercial acumen and negotiation capability
- Excellent communication, stakeholder management, and organisational skills
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