Account Manager - Alpine Macro
HybridLondon, England, United Kingdom
Job Summary
Serve as the day-to-day contact for a portfolio of asset management clients across EMEA, onboarding new clients with tailored training and building long-term relationships with key stakeholders. Monitor contract end dates to prepare renewal strategies, track usage issues or churn risks, and identify upsell opportunities into new teams or geographies. Coordinate with economists and senior leadership to support client needs, partner with Business Development on account transitions, and promote events, briefings, and webinars to your accounts. Use Salesforce to log all client activity, maintain accurate records, and analyze usage data to inform account strategies and retention efforts.
Required Qualifications
- Bachelor's degree in Finance, Economics, or related field
- 2+ years' experience in client success, relationship management, or account management in a B2B environment
- Strong interest in financial markets, macroeconomics, or investment research
- Excellent communication and interpersonal skills
- Detail-oriented, organized, and proactive in managing multiple priorities
- Experience with Salesforce or similar CRM systems
Desired Qualifications
- Prior experience working with institutional clients in asset management
- Familiarity with macroeconomic data platforms or investment research services
- Exposure to SaaS or subscription-based business models
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