Account Manager
$68,494–$68,494 year
On-siteLouisville, Kentucky, United States
Job Summary
Manage scheduling using AI-powered technology to minimize unbilled overtime while meeting client contract hours. Lead and develop security teams by hiring, coaching, and managing officers and supervisors, overseeing payroll, performance, and employee relations. Enhance client relationships as the primary point of contact to ensure high-quality service that protects people and property. Handle security incidents and emergencies by responding professionally and coordinating with clients and internal teams. Direct compliance and operational excellence by overseeing training, safety, site standards, and inventory management. Requires two years of security management experience, valid driver's license, and proficiency in web-based applications. Starting rate $68,494.40/year with medical, dental, and 401K benefits after 60 days.
Required Qualifications
- High school diploma or equivalent
- Valid driver's license if driving a company vehicle, or personal vehicle while conducting business
- Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment
- Experience in leading, developing, and retaining a dynamic team while building positive client relationships
- Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination
- Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner
- Proficiency in web-based applications and computer systems, including Microsoft Office
- Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence
- Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)
Desired Qualifications
- College degree in Business Administration or a law enforcement-related field
- Law enforcement, military, and/or contract or proprietary security services, or facility management experience
- American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification
- Previous payroll, billing, or scheduling experience
- Aptitude with security systems: CCTV, access control, and badge administration
- Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)
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