Account Manager
On-site · Richmond, Virginia, United States
Job Summary
Account Manager responsible for developing profitable volume with existing and new customers, building strong relationships, coordinating bidding off contract with value-added services, and proactively prospecting for new shippers. The role emphasizes customer service excellence, ensuring reliability and a positive company image, conducting regular business reviews with accounts, and using knowledge of dry and refrigerated load requirements to optimize loading and delivery patterns. The position requires updating load information in tracking systems, managing bills of lading documentation, resolving discrepancies with brokers, and facilitating smooth settlements. Strong communication, negotiation, and organizational skills are essential to manage end-to-end logistics tasks, support multiple accounts, and contribute to growth across Allen Lund Company’s network.
Required Qualifications
- Experience in Freight Brokerage/customer service is a huge plus
- Excellent and effective communication skills
- Strong customer service orientation and an excellent work ethic
- Ability to quickly process information and make smart decisions
- Negotiation and problem-solving skills
- Time-management and multitasking ability
- Highly organized and detail-oriented
- Calm under pressure in fast-paced environments
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