Account Manager
On-siteOgden, Utah, United States
Job Summary
Develop and increase profitable volume with existing and newly acquired customers by building strong relationships, coordinating bidding off contracts, and actively prospecting for new shippers. Provide exceptional customer service internally and externally while conducting regular business reviews with all accounts. Determine optimal loading and delivery patterns to minimize time and miles, and update active load information into the system for shipper and carrier tracking. Review bills of lading for proper documentation, communicate with brokers regarding discrepancies, and process carrier and third-party invoices to resolve payment issues. Handle accounts receivable calls, verify invoicing information, run weekly receivables reports, and start the collections process for overdue freight invoices. Make yourself available for after-hours contact throughout the night and weekends to assist callers.
Required Qualifications
- A self-motivated, enthusiastic team player who thrives in a fast-paced environment
- Excellent and effective communication skills
- Strong customer service orientation and an excellent work ethic
- The ability to quickly process information and make smart decisions on the fly
- Masterful negotiation and problem-solving skills
- Knack for handling conflict
- Excellent time-management skills
- Ability to multitask
- Highly organized and detail-oriented
- Ability to stay cool under pressure
Desired Qualifications
- Experience in Freight Brokerage/customer service
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