Account Manager
On-siteAltrincham, England, United Kingdom
Job Summary
Drive profitable year-on-year growth across assigned DDC360 accounts by increasing sales, margin, and share of wallet. Build and maintain strong relationships with contractor customers, acting as the key regional point of contact to deliver consistent service. Develop effective account plans, execute joint business strategies, and identify opportunities to grow existing customer value. Monitor commercial performance against targets, taking corrective action where required and keeping stakeholders informed. Work closely with Key Account Managers, Regional Development Managers, and DDC stores to align regional execution with national strategies. Support the successful conversion and delivery of customer projects, working cross-functionally to maximize "Paint on Wall" opportunities. Manage commercial activity in line with company policies, pricing frameworks, and governance requirements. Use CRM systems to maintain accurate customer information and opportunity pipelines. Build contractor relationships through regional training, customer forums, and events.
Required Qualifications
- proven experience in account management or field sales
- ideally within coatings, construction, building products or a related industry
- commercially minded
- strong track record of delivering profitable growth and developing customer relationships
- ability to create practical growth plans
- ability to manage account performance
- ability to identify opportunities to increase customer share of wallet
- Strong relationship-building and influencing skills
- ability to develop effective partnerships with customers and internal stakeholders
- proactive, self-motivated and results-driven approach
- Strong commercial awareness
- ability to manage performance against sales and margin targets
- Excellent organisation skills
- ability to manage multiple customers, opportunities and priorities independently
- Confidence using CRM systems and sales tools
- ability to manage customer information and opportunity pipelines
- Strong communication and collaboration skills
- The ability to work independently
- contribute positively to a wider cross-functional team
- customer-focused mindset
- commitment to delivering excellent service
- autonomy to manage regional DDC360 accounts
- manage customer relationships
- account planning
- manage commercial activity within agreed frameworks
- knowing when to escalate significant commercial or strategic matters
Desired Qualifications
- ideally within coatings, construction, building products or a related industry
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.