Account Manager
On-siteLeighton Buzzard, England, United Kingdom
Job Summary
Client Account Manager role at Airbox Fulfilment focused on providing high-level customer support to fulfilment clients, resolving day-to-day queries, ensuring SLAs are met, working closely with Warehouse Team Leaders to facilitate smooth account operations, managing inbound shipments and preparing systems for goods-in, communicating with couriers to resolve issues, and building lasting client relationships. The position emphasizes communication, problem-solving, and a customer-oriented mindset, with responsibilities spanning provider coordination, feedback to clients to enhance operations, and maintaining strong client relationships. Offered perks include a competitive salary, up to 10% annual bonus, healthcare benefits after three years, mental health resources, counselling, and opportunities for progression.
Required Qualifications
- MS Office skills, particularly Outlook and Excel
- Strong written and verbal communication skills
- Ability to build relationships with customers
- Previous experience in Customer Service or Account Management
- Methodical and organised working style
- Ideally previous knowledge of logistics/distribution
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