Account Manager, AI
HybridSan Francisco, California, United States
Job Summary
Own the end-to-end relationship with a leading AI enterprise customer during the large-scale data center development phase, serving as the primary point of contact from contract close through go-live. Build trust with senior stakeholders by leading executive business reviews and proactively resolving issues before escalation. Coordinate cross-functionally with account executives, project managers, and engineering teams to ensure commitments are met on time and to spec. Develop a growth strategy post-development to expand the relationship and support additional colocation customers. Track account health, satisfaction, and milestones while reporting internal risks and strategic opportunities. Based in San Francisco with full-time onsite expectations, this role supports Giga's infrastructure team driving the AI revolution.
Required Qualifications
- 5+ years of experience managing large enterprise accounts
- Proven track record of owning high-value customer relationships from contract close through delivery and renewal
- Strong cross-functional coordination skills
- Excellent communication and executive presence
- Experience managing accounts with long development or delivery cycles with multiple concurrent workstreams
- Ability to identify commercial growth opportunities within an existing account and build internal alignment to pursue them
Desired Qualifications
- Background in data center development, energy infrastructure, or AI/cloud hardware
- Experience at a high-growth startup where you've had to build account management processes from the ground up
- Existing relationships within the AI or hyperscaler ecosystem
- Familiarity with large-scale construction or development project timelines and terminology
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