Account Manager 2
$52,000–$63,000 year
On-siteWinnipeg, Manitoba, Canada
Winnipeg, Manitoba, CanadaOn-siteFull Time$52,000–$63,000 year
Full Time
Job Summary
Drive customer adoption and retention by positioning IT and cybersecurity services to align with client business outcomes and shepherding quarterly value discussions with leadership. Serve as the primary contact for escalations, billing issues, and special requests while coordinating interactions with both customers and internal teams. Manage account mapping templates, identify churn risks, and oversee the transition from deployment to steady state for new clients. Navigate value conversations and handle objections independently to ensure minimal oversight from leadership.
Required Qualifications
- 3+ years of client relationship management, account management
- 2+ years in the MSP, IT or cyber security industries
- Able to operate independently with minimal support from leadership
- Excellent written and verbal communication skills
- Can create, adhere to, and help influence standard organizational systems
- Can organize and conduct speaking engagements to internal CN groups with minimal oversite from leadership
- Position may require hours that exceed normal working hours per day during peak periods; on-call or travel work may include nights or weekends
- Position may require some travel to Convergence or client sites
- May require occasionally carrying or lifting equipment (10-50 pounds)
Desired Qualifications
- Strong understanding of MSP services and ability to effectively move from one team to another to obtain answers and resolve issues with minimal assistance from the CN Leadership Team
- Able to articulate CN's offerings, benefits, SOPs and deliverables with minimal assistance from the CN Leadership Team
- Able to navigate value conversations and handle objections from customers with minimal oversight of the Customer Success Leadership Team/Engagement Coaches
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