Account Management Support - Benelux & Nordics
HybridBarcelona, Catalonia, Spain
Barcelona, Catalonia, SpainHybridFull TimeLarge
Full TimeLarge
Job Summary
Respond to customer inquiries for unmanaged accounts across all subscription types and company sizes. Support these clients by increasing their usage and adoption of the Perk platform, encouraging consistent travel booking, and identifying high-potential accounts for advanced solutions. Assist Account Managers with tasks related to managed accounts, including creating and maintaining customer support materials. Surface opportunities for process improvements that enhance the customer experience while prioritizing tasks based on urgency and impact.
Required Qualifications
- Proficient English skills spoken and written
- Strong organisational and time management skills
- Proactive problem-solving mindset
- Excellent written communication skills
- Ability to prioritise tasks and manage workload effectively in a fast-paced environment
- English is the official language at the office
- This role requires you to be based within commuting distance of our hubs
Desired Qualifications
- Dutch language skills
- Are excited to start or grow your career in Account Management or Customer Success
- Enjoy working with customers and solving their problems
- Are highly organised and comfortable managing multiple requests at once
- Look for opportunities to improve processes and team workflows
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