Account Management Specialist (m/w/d)
On-siteKöln, North Rhine-Westphalia, Germany
Köln, North Rhine-Westphalia, GermanyOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Own a portfolio of restaurant partners across West Germany, building trusted relationships through regular, proactive communication and seamless onboarding. Develop account plans and run business reviews with priority partners, while analyzing performance and satisfaction to identify clear improvement actions. Provide insight-led after-sales support that drives partner revenue and retention, and promote relevant services by coordinating campaigns with Marketing. Act as the key link between partners and internal teams, sharing local market and competitor insights to foster sustainable growth.
Required Qualifications
- 2-3 years of experience in a client-facing commercial role such as Account Management, Sales, Customer Success or Marketing
- Strong commercial acumen and a consultative, strategic approach to prioritising and growing accounts
- Data-driven decision making, including experience with analytical dashboards such as Looker or Power BI and advanced Excel or Google Sheets skills
- A sales-oriented mindset, strong relationship-building skills, fluent German and excellent written and spoken English
- High ownership, structured problem solving and effective time management, with willingness to travel regularly across West Germany
- Confident use of approved AI tools for meeting preparation, portfolio analysis, account planning and partner communication
- Responsible use of these tools, with sound judgement around data privacy, verification and human review
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.