Account Management Ops Representative
$52,000–$55,370 year
On-siteJacksonville, Florida, United States or Pennington, New Jersey, United States
Jacksonville, Florida, United States or Pennington, New Jersey, United StatesOn-siteFull Time$52,000–$55,370 yearLarge
Full TimeLarge
Job Summary
Review and approve account onboarding and maintenance requests by evaluating detailed client documentation for accuracy, completeness, and compliance with established guidelines. Resolve discrepancies, conduct risk assessments, and escalate complex issues to leadership while managing a high-volume case load within 48 hours. Respond to internal business partner inquiries via phone and email to support operational efficiency and quality client service.
Required Qualifications
- Experience evaluating highly detailed client provided documents for accuracy, completeness and compliance with specific requirements to approve completion of work
- Experience following standard operating procedures, finding errors and working with partners to resolve issues
- Experience interacting with partners via phone and email and showing strong written and verbal communication
Desired Qualifications
- Experience using Microsoft Outlook for email
- Ability to work with and manipulate data using Microsoft Excel to track results
- Ability to apply knowledge to improve processes
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