Account Management - National Customer Service Representative
$41,600–$56,160 year
On-siteLong Beach, California, United States
Job Summary
Conduct administrative tasks throughout the work order life cycle, including receipt and acknowledgement of client service requests, scheduling new and return trips between technicians and site contacts, and updating internal notes and third-party portals. Follow up on scheduled orders to validate completion status, prepare and submit proposals on client portals, and escalate vendor or client issues in collaboration with JR and AM. Manage customer NTE limits and respond to client KPIs regarding initial response, time to complete, and IVR utilization. This entry-level role requires 0-2 years of related experience and Microsoft Office proficiency, with a standard Monday through Friday schedule.
Required Qualifications
- High School Diploma or equivalent
- 0-2 years related functional experience
- Microsoft Office Suite
- Strong verbal and written communication skills
- Professionalism
- Sense of Urgency
- Detail oriented
- Production/Task focused
- Ability to Multitask
- Time Management skill
- Problem Solving
- Successful completion of a drug test
- Pre-employment background screening
- MVR checks
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