Account Management - National Customer Service Representative
On-siteLynbrook, New York, United States
Lynbrook, New York, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Conduct administrative tasks throughout the work order life cycle, including receipt and acknowledgement of client service requests, scheduling new and return trips between technicians and site contacts, and updating internal notes and third-party portals. Follow up on scheduled orders to validate completion status, prepare and submit proposals on client portals, and identify escalated issues in collaboration with JR and AM. Manage customer NTE limits and respond to client KPIs regarding initial response, time to complete, and IVR utilization. Requires 0-2 years of related experience and a high school diploma.
Required Qualifications
- High School Diploma or equivalent
- 0-2 years related functional experience
- Successful completion of a drug test
- pre-employment background screening
- MVR checks
Desired Qualifications
- Strong verbal and written communication skills
- Professionalism
- Sense of Urgency
- Detail oriented
- Production/Task focused
- Ability to Multitask
- Time Management skill
- Problem Solving
- Microsoft Office Suite
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