Account Management - National Customer Service Representative

Conduct administrative tasks throughout the life cycle of work orders, including receipt and acknowledgement of client service requests, scheduling new and return trips between technicians and site contacts, and updating internal notes and third-party portals on all progress. Follow up on scheduled orders to validate completion status, prepare and submit proposals on client portals, and identify or escalate issues between vendors and clients in collaboration with JR or AM. Manage customer NTE limits and respond to client KPIs regarding initial response, time to complete, and IVR utilization. Requires 0-2 years of related functional experience and proficiency in the Microsoft Office Suite.