Account Management Lead
$120,000–$200,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Own key client relationships as the primary point of contact, driving strategy, weekly syncs, QBRs, and contract renewals while operating at the executive level with client leadership. Build the Account Management function from the ground up by defining playbooks, templates, escalation frameworks, and account health metrics to scale the team. Hire and mentor junior AMs, evolve from player-coach to Head of Account Management, and turn client signal into product insight by identifying operational friction for RnD and Ops. Lead the scaling of this function within Clasp's revenue team, which modernizes the health insurance benefits experience for employers and employees.
Required Qualifications
- 5 to 8+ years in account management, client success, or strategic partnerships at a B2B SaaS, fintech, insurtech, or benefits/HR technology company
- Managed complex, high-touch accounts
- Formally a manager or not, you are the person others look to when an account is on fire
- De-escalated tense situations
- Kept trust through difficult periods
- Understand the product, the workflows, and the technical details well enough to diagnose issues and drive solutions without waiting for a translator
- Thrive in environments where you build the processes rather than follow them
- Credible and clear with partner executives, support reps, internal engineers, and carrier vendor contacts alike
- Track multiple accounts, dozens of open threads, and competing deadlines without letting things fall through
Desired Qualifications
- Experience with benefits administration or payroll/HRIS platforms
- A startup chapter where you defined your own role and built processes from zero
- Comfort with data: pulling reports, spotting trends, and using numbers to tell the story of account health
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.