Account Lead
$70,200–$70,200 year
Remote
Job Summary
Own client relationships from onboarding through retention while orchestrating email and SMS strategies that drive revenue. Keep accounts healthy and growing by leading a pod of copywriters, designers, and implementation specialists to execute on-task and on-time. Deliver insights and frameworks to clients, ensuring retention through great service and performance rather than just deliverables. Think offensively to fill strategy gaps and anticipate second-order consequences without hand-holding. Thrive with full team support including a dedicated implementation specialist, operating within 9 AM–5 PM ET time zones as a remote B2B contract role with revenue share based on client retention.
Required Qualifications
- Agency experience is mandatory
- Know Klaviyo well
- Have e-commerce experience and can speak the language
- Communicate with speed and precision — to clients and internally
- Are obsessive about the details
- Think in frameworks but move without bureaucracy
- Are fluent in the tools: Slack, Asana, Google Suite, Claude, and Claude Code
Desired Qualifications
- You are obsessed with the details and always on time
- You see a gap in a client's strategy you fill it
- Think offensively so you never have to be on defense
- You bring the insights, not just the reports
- You own the relationship, not just the deliverables
- You are always one step ahead, and thinking about second and third order consequences
- You have the experience to know that client retention is as much about great service as it is performance
- No hand-holding required
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