Account Lead
$95,000–$120,000 year
RemoteUnited States
United StatesRemoteFull Time$95,000–$120,000 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Manage a portfolio of Stacker customers from onboarding through renewal and expansion, helping them adopt the platform by connecting product usage, content distribution, and performance to their marketing goals. Partner with the Value team and internal experts to deliver customer strategies, reporting, business reviews, and actionable recommendations while surfacing risks early to improve retention and drive expansion. Build strong relationships with day-to-day contacts and senior stakeholders through clear communication, expectation-setting, and proactive follow-up to strengthen account management processes.
Required Qualifications
- 4+ years of experience in account management, customer success, or client success for a B2B SaaS, MarTech, or subscription-based business
- Experience managing a book of business with responsibility for renewals, retention, expansion, or revenue growth
- Experience leading value-based retention conversations with multiple stakeholders
- Demonstrated ability to drive customer adoption, engagement, and value realization
- Strong relationship-building, communication, organization, prioritization, and project management skills
- Ability to interpret performance data, develop a point of view, and translate insights into clear business recommendations
- Experience managing a B2B SaaS, technology, or subscription-based product
- Experience interpreting performance data
- Experience identifying risks early
- Experience making strategic recommendations that improve customer outcomes and retention
- Experience managing onboarding
- Experience guiding customers through campaign execution and reporting
- Experience owning renewals, retention, and expansion opportunities
- Experience partnering with the Value team
- Experience surfacing in AI search (GEO)
- Experience working with Product, Marketing, Editorial, Distribution, and other teams
- Experience managing customer health
- Experience managing quarterly renewals
- Experience managing account growth
- Experience identifying risks, friction points, and expansion opportunities
- Experience improving the customer experience
- Experience strengthening account management processes
- Experience managing competing priorities
- Experience taking ownership of outcomes
- Experience collaborating across teams in a fast-moving environment
- Experience communicating recommendations with clarity and confidence
- Experience connecting product usage and performance data to business value
- Experience navigating multiple stakeholders
- Experience building strong relationships with day-to-day contacts and senior stakeholders
- Experience setting expectations
- Experience following up proactively
- Experience managing a portfolio of customers
- Experience delivering customer strategies
- Experience delivering reporting
- Experience delivering actionable recommendations
- Experience managing strategic or enterprise customers
- Experience in a startup or high-growth company
- Interest in AI search, content discovery, and the future of earned media
Desired Qualifications
- Direct experience in SEO, GEO, digital PR, content distribution, or earned media
- Familiarity with tools such as Ahrefs, SEMrush, Google Analytics, or Google Search Console
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