Account Growth Manager
$180,000–$180,000 year
Remote · United States
Job Summary
Account Growth Manager at SSA handles owning and growing an existing SSA customer book, expanding service lines (cleanroom certification, equipment calibration, environmental monitoring, etc.), and driving retention and revenue expansion through proactive outreach, account planning, and cross-sell opportunities. The role emphasizes relationship-building with facilities, quality, compliance, pharmacy, operations, and engineering leadership; collaborating with operations, technicians, scheduling, and service leaders; maintaining CRM notes and renewal timing in HubSpot; and achieving revenue/expansion targets in a lean, high-growth environment. The position requires 3-7 years of B2B account management or related experience, a knack for identifying expansion opportunities, and comfort with technical or compliance-related services; no specific industry experience is required and training is provided. Salary includes base and target variable with an OTE of $180,000 per year; remote work in the United States with no stated relocation requirements.
Required Qualifications
- 3-7 years of B2B account management, customer success, sales, or expansion-focused experience
- Proven ability to grow existing customer relationships and identify expansion opportunities
- Strong commercial judgment and ability to prioritize a book of business
- Comfort managing technical or compliance-related services
- HubSpot experience preferred
- Not an order taker; ability to create momentum inside existing accounts
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