Account Growth Manager (NSW)
HybridSydney, New South Wales, Australia
Job Summary
Own growth, retention, and performance for a portfolio of strategic merchant partners by developing account plans that drive revenue and product adoption. Build trusted relationships with stakeholders across merchant organizations, negotiate commercial initiatives, and execute growth opportunities to deliver measurable outcomes. Conduct regular business reviews, analyze performance data, and deliver face-to-face training to ensure merchant confidence and compliance. Represent Zip professionally in the field, manage escalations with strong governance, and partner with cross-functional teams to optimize in-store experiences and shape product improvements.
Required Qualifications
- Experience in Strategic Account Management, Key Account Management, Field Sales, Business Development or Merchant Growth
- A proven track record of growing customer portfolios and building long term commercial partnerships
- Strong commercial acumen with an understanding of retail, payments, fintech or financial services
- Excellent relationship management, communication, negotiation and presentation skills
- The ability to analyse data and translate insights into practical growth strategies
- Experience working with CRM platforms such as Salesforce
- Strong planning, organisation and time management skills with the ability to manage multiple priorities
- A willingness to travel regularly and work flexibly to support merchant training and business needs
Desired Qualifications
- A mindset that embraces AI and new tools to adapt, learn and grow
- An aptitude for identifying and managing risks
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