Account Executive
HybridMelbourne, Victoria, Australia or East Melbourne, Victoria, Australia
Melbourne, Victoria, Australia or East Melbourne, Victoria, AustraliaHybridFull TimeSmall
Full TimeSmall
Job Summary
Manage allocated Shift customer accounts through strategic outreach, service delivery, and retention efforts. Acquire new clients within the Direct channel by converting warm, pre-qualified leads and selling platform solutions using personalized sales techniques. Collaborate with operational teams to refine customer service processes while utilizing Salesforce CRM to maintain accurate account data. Respond to inquiries via email and phone, completing due diligence for new accounts and guiding clients on service and platform queries.
Required Qualifications
- Developed interpersonal skills to enable effective relationship building
- Ability to anticipate customer needs and match with appropriate Shift solutions
- Strong phone management skills
- Active listening skills
- Effective communication skills
- Ability to multi-task and manage time effectively
- Strong problem-solving skills
- Demonstrated relationship management/sales experience in a professional services setting
- Proven experience successfully managing a pipeline of existing customers and potential leads
- Proven customer support/representative experience
- Strong understanding of financial services (ideally lending) highly regarded
- Proficient with MS Office
Desired Qualifications
- A business or finance degree is beneficial but not essential
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