Account Executive, Rock Reinforcement
On-siteLively, Ontario, Canada
Job Summary
Develop and execute strategic account plans to identify, secure new business opportunities, and grow existing customer accounts for rock reinforcement products and services. Serve as the primary point of contact for assigned mine operators and engineering teams, building long-term relationships while coordinating after-sales support and contract administration. Provide solution-based selling and technical guidance, preparing quotations and proposals that comply with mining regulations and site-specific requirements. Negotiate pricing and commercial terms, maintain accurate sales records, and contribute to monthly forecasts to achieve assigned growth objectives. Collaborate with product directors, operations, and marketing teams to deliver exceptional customer experiences within our global network of over 1,800 experts.
Required Qualifications
- Experience in sales and business development
- Ability to develop and execute strategic account plans
- Capability to identify, develop, and secure new business opportunities for rock reinforcement products, services, and consumables
- Skill to grow existing customer accounts
- Ability to identify and prioritize target customers, projects, and market opportunities
- Experience participating in industry conferences, trade shows, customer events, and networking activities
- Capability to monitor industry trends, competitor activities, and market conditions
- Experience serving as a primary point of contact for assigned customer accounts
- Skill to build and maintain long-term relationships with mine operators, engineering teams, procurement personnel, and other key stakeholders
- Ability to understand customer operational objectives, ground support challenges, and technical requirements
- Experience coordinating after-sales support to ensure customer satisfaction and resolve operational issues
- Capability to coordinate the implementation and administration of customer contracts, including quotations, negotiations, renewals, amendments, and performance reviews
- Experience ensuring commercial terms and contractual approvals are completed in accordance with company guidelines
- Skill to negotiate pricing, commercial terms, service agreements, and contracts
- Ability to maintain accurate records including customer activities, quotations, forecasts, and sales opportunities
- Experience preparing pipeline updates and account reports
- Capability to contribute to monthly sales forecasts
- Skill to work closely with Finance to support invoicing, collections, and customer account management
- Ability to achieve or exceed assigned sales, profitability, and growth objectives
- Experience collaborating with product directors, operations, marketing, and customer support teams
- Capability to represent the company professionally while strengthening relationships within local mining communities
- Knowledge of applicable mining regulations
- Experience with site-specific requirements in underground mining and tunnelling
- Skill to prepare quotations, proposals, and technical presentations
- Ability to provide product knowledge and technical guidance
- Experience in commercial management
- Capability to work within established company guidelines
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