Account Director
On-siteKissimmee, Florida, United States
Job Summary
Serve as a trusted advisor for a portfolio of owners, guiding them from onboarding and activation through vacation planning, engagement, and retention. Build long-term relationships via personalized service, re-engage inactive owners with tailored solutions, and educate clients on Club Vacatia benefits and exchange opportunities. Maintain detailed profiles in Salesforce, leverage CRM and AI tools for analytics-driven engagement, and act as an advocate across Sales, Marketing, and Operations. Shape the future of Owner Success strategy through continuous improvement. This role focuses on improving owner satisfaction, retention, and lifetime value within Vacatia's hospitality ecosystem.
Required Qualifications
- Bachelor's degree in Business, Hospitality, Marketing, Communications, Customer Experience, or a related field
- 5+ years of experience in Customer Success, Account Management, Hospitality, Vacation Ownership, Owner Services, Client Relations, or Relationship Management
- Experience managing a portfolio of clients or customers
Desired Qualifications
- Hospitality, travel, resort, or vacation ownership experience is strongly preferred
- Salesforce or other CRM experience
- Experience using customer data and analytics to drive engagement
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