Account Director, Sr.
Remote
Job Summary
Partner closely with client contacts to engage in new opportunities, propose new solutions, and improve current offerings while driving positive brand change. Create innovative digital presentations focused on client business goals across the entire customer journey. Proactively communicate account activities, provide day-to-day support, and lead conversations on upsells and renewals. Manage the proposal process, contract closure, and monthly billing reports to the finance department. Conduct weekly one-on-ones with executive leadership and department meetings to maintain the organization chart. Partner with Biz Dev to update service offerings and present solutions to sales twice annually. Monitor key accounts to prevent cancellations and build relationships with industry partners. Create goals for staff and hold performance reviews in accordance with company schedules.
Required Qualifications
- 10+ years of experience as an Account Manager, supporting high-value clients, within a digital agency or marketing firm
- Comprehensive knowledge of digital marketing across Paid Media, Earned media, Email, CRO, Web/Creative, or other channels
- Previous experience successfully growing existing client accounts year over year
- Strong business acumen and business development background
- Passion for client services with a passion for wowing clients
- Ability to manage several high-complexity projects
- Excellent written and verbal communication skills to foster optimal team and client relationships
- Excellent organizational and time management skills with strong attention to detail
- Proven ability to discover, promote, and sell solutions and services that would support client needs
- A professional demeanor within and outside of the agency business
- Strong knowledge of Microsoft Office Suite – including Outlook, SharePoint, Teams, Excel, and PowerPoint
- Ability to create detailed and engaging presentations
- Strong time management and delegation skills with the ability manage multiple priorities
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.