Account Director
$90,000–$110,000 year
HybridMinneapolis, Minnesota, United States
Job Summary
Account Director responsible for client retention and satisfaction across a portfolio, building deep relationships with client stakeholders, surfacing and resolving risks, and driving measurable ROI. Lead annual/quarterly account planning aligned to client goals, present quarterly business reviews linking marketing metrics to revenue outcomes, and supervise a pod including a Project Manager and channel strategists. Oversee cross-functional delivery, align scope with budgets, identify expansion opportunities, Mentor strategists, manage margins, and coordinate with Production on creative/web deliverables. Utilize AI tools to drive efficiency and insights, ensure actionable client expectations, and foster a high-performing, cohesive team. The role requires 5+ years in account management or client services at a digital agency, proven leadership of cross-functional teams, proficiency in digital marketing channels, ability to tie performance to business outcomes for clients, and a proactive, results-driven mindset. Salary range: $90,000-$110,000 with full-time employment and comprehensive benefits. Location specifies a hybrid work model in Minneapolis, MN.
Required Qualifications
- 5+ years of experience in account management or client services at a digital agency
- Have led cross-functional teams and held people accountable to results
- Natural relationship builder — clients trust you and colleagues want to work with you
- Understand digital marketing channels well enough to ask smart questions and spot strategic gaps
- Can connect marketing performance to business outcomes and communicate that clearly to clients
- Are proactive by default — you bring ideas and solutions, not just status updates
- Have experience managing account P&L, scoping projects, and protecting margins
- Thrive in a fast-moving environment and can manage competing priorities without losing your footing
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