Account Director, Retention

Account Director to lead member-retention initiatives for the ANA, engaging with CMOs and marketing teams of top brands. Responsibilities include proactive member engagement, developing tailored strategic plans to deepen member relationships, identifying business problems solvable with ANA products and services, analyzing engagement trends, articulating ANA’s value to senior stakeholders, coordinating with internal teams to elevate the ANA’s mission, and providing regular health assessments of member relationships. Requires building deep understanding of members’ marketing challenges, forecasting renewals, and traveling as needed. Bachelor’s degree and 5+ years of account management or sales experience in marketing/advertising/media are required; strong data literacy, executive communication, independent planning, and CRM proficiency are essential. Travel will be required and the role reports to the Head of Member Retention in New York City with a hybrid in-office/remote schedule (4 days in-office, Fridays remote). This role centers on strategic relationship management and growth across ANA member brands.