Account director
On-siteToronto, Ontario, Canada
Job Summary
Create detailed sales business plans, set and manage sales goals and quotas, and oversee the entire sales cycle. Assist in finding prospects and leads while identifying new sales opportunities to up-sell and cross-sell. Build strong client relationships, provide professional after-sales support, and respond to complaints to ensure customer success and satisfaction. Prepare and present reports on KPIs. Lead by example to manage the account team and operations, driving exceptional client experience and increased customer satisfaction. Requires X years of experience in account management and market research, plus outstanding knowledge of MS Office and CRM software.
Required Qualifications
- X years of experience as an Account Director or similar role
- X years of experience in market research
- Good negotiation skills
- Outstanding knowledge of MS Office
- Good knowledge of CRM software
- Sense of ownership and pride in your performance and its impact on company's success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Enthusiastic and passionate
- MA in business administration, sales, marketing or similar relevant field
Desired Qualifications
- Knowledge in Salesforce is a plus
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