Account Director
On-siteCharlotte, North Carolina, United States or Dallas, Texas, United States
Job Summary
Account Director overseeing a portfolio of 6–15 high-revenue banking partner clients with annual revenues typically $750k+ for Paymentus. Responsible for client retention, relationship expansion, revenue growth, and proactive communication through various meeting formats and written updates. Acts as the equivalent of an Acting President/CEO for the portfolio, driving strategic decisions to maximize net revenue, leading formal account plans, and coordinating with the Client Operations Leadership Team. Requires strong experience in online/digital bill payment, complex software implementations, negotiation of renewals and pricing, and the ability to present to C-Level executives. Travel up to 35% may be required; SaaS/CRM familiarity and knowledge of PCI DSS/NACHA regulations are strongly preferred.
Required Qualifications
- 8-12 years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment and money movement
- Advanced knowledge of online and electronic bill payment industry
- Experience managing a portfolio of institutional/commercial clients across multiple industries with a proven track record of up-sell/cross-sell and revenue retention
- Experience with complex software implementations
- Background in managing the lifecycle of software development and 24x7 secure technical operations (requirements to deployment to support)
- Ability to lead technical discussions with internal and external stakeholders
- Strong oral and written communication including presentations to executives
- Proven ability to negotiate contract renewals with pricing guidelines and terms favorable to profitability
- Experience preparing RFPs/RFIs and vendor requirements
- Self-sufficient in managing portfolio and leading customer meetings without leadership presence
- Comfort presenting to C-Level executives and driving strategic conversations
- Sales-centric approach to relationship management and cross-sell/up-sell strategies
- Experience with highly complex clients with custom configurations or multi-divisional relationships
- Financial modeling proficiency and pricing proposal preparation
- Understanding of revenue cycle management and revenue collection
- Familiarity with PCI DSS Compliance, NACHA rules; CRM familiarity (Salesforce) preferred
- Professional designations (CPP, AAP, PMP) strongly preferred but not required
- Proficiency in Microsoft Office Suite
- Travel ability and willingness
- Experience selling SAAS/cloud-based solutions preferred
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