Account Director - NYC
$160,000–$185,000 year
RemoteUnited States or San Francisco, California, United States
Job Summary
Lead strategic partnerships with enterprise and mid-market customers, guiding adoption, expansion, and long-term success as a trusted advisor. Own commercial health across high-value portfolios by driving renewals, upsells, and advocacy while developing account plans aligned with client objectives. Collaborate with Sales to identify revenue expansion opportunities and translate customer feedback into actionable product input. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer health and pipeline. Forecast retention and growth metrics to provide visibility into customer
Required Qualifications
- 5–10+ years of customer success, account management, or consulting experience
- 2+ years managing strategic/enterprise accounts
- Ability to travel 25% of the time for customer events, customer visits, and conferences
- Proven success in driving renewals, expansions, and multi-threaded stakeholder relationships
- Experience in a fast-paced SaaS or Series A/B startup environment
- Exceptional communication, executive presence, and relationship-building skills
- Strong analytical mindset with ability to tell a story with data
- Ability to work cross-functionally and thrive in ambiguity
- A proactive, ownership-driven mindset—comfortable balancing strategic and hands-on work
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