Account Director
RemoteAz, Galicia, Kingdom of Spain
Job Summary
Collaborate with internal teams spanning Sales, Field Operations, and Product Management to ensure projects align with client needs. Gain a deep understanding of client portfolios to tailor growth strategies and serve as the primary contact for client communications. Monitor market developments and client feedback to frame growth strategies that resonate with organizational goals. Lead client retention efforts by ensuring service excellence, anticipating requirements, and delivering timely solutions. Document interactions and growth metrics to inform strategic direction while achieving targets related to account growth and upselling. Work with clients to keep projects within allocated budgets and actively solicit feedback on satisfaction and service needs. Proactively monitor and report client KPIs and success metrics. This role involves up to 25% travel.
Required Qualifications
- A minimum of 3-5 years in roles related to account management, sales, or customer success
- Strong business acumen with an in-depth understanding of customer needs and pain points related to maintenance operations and project execution
- Exceptional communication, negotiation, and presentation skills
- Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software
- Financial analysis capabilities
- Conflict resolution expertise
- Time management skills
- Stakeholder management skills
- A proactive mindset
- Demonstrated capacity to work autonomously, effectively prioritize tasks, and drive revenue growth
- Capable of swift problem-solving
- Must be able to travel up to 25% of the time
Desired Qualifications
- Additional considerations made for experience focusing on property management
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