Account Director
$90,000–$90,000 year
RemoteUnited States
Job Summary
Develop fundraising and engagement strategy and execute integrated plans while managing client relationships through regular meetings and communications. Lead live meetings including QBRs, create annual communication calendars, and provide in-depth analysis of campaign performance to drive data-driven strategies. Manage a matrixed team of technical and client service staff, develop professional goals for individual members, and oversee budget management and ad hoc billing. Balance strategic and tactical plans with client business goals, ensure fundraising best practices, and conduct risk assessments on all client relationships. Participate in new business development support, hiring processes, and monthly management meetings to foster collaboration across the wider team.
Required Qualifications
- 8-10 years of direct response experience (direct mail or digital account management)
- preferably including direct response fundraising in an agency setting
- Demonstrated success in client management and customer service
- Ability to build lasting professional relationships with clients
- Experience managing technical and client services teams, some of whom may work in a virtual/remote environment
- Experience in creating and driving long-term fundraising strategies
- Strong customer service and interpersonal skills
- Proven project management and organizational and problem solving skills
- Advanced written and oral communication skills with the ability to effectively present information, respond and follow-up on questions and inquiries from clients and colleagues, and communicate technical information to a non-technical audience
- Strong attention to detail
- Highly self-motivated
- Proficiency in MS Office – particularly Excel
- Experience with, or understanding of online constituent relationship management systems (eCRM) for nonprofits such as Convio/Blackbaud, Engaging Networks, EveryAction, and Salesforce
- content management systems (open source and proprietary CMS)
- email marketing systems
- HTML, CSS, and other web development tools
- familiarity with digital advertising, Google Grant management, and SEO/SEM
- Experience with or understanding of direct mail audiences and metrics
- a broad understanding of implementation
Desired Qualifications
- direct response fundraising in an agency setting
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