Account Director
Remote · San Juan, San Juan, Puerto Rico
Job Summary
Account Director responsible for guiding strategic, business-oriented relationships with key clients and delivering high-impact digital solutions. Lead multidisciplinary teams to translate client challenges into integrated digital strategies, manage client KPIs and outcomes, and ensure profitability across assigned accounts. Collaborate with media, creative, strategy, technology, and project management teams to oversee initiatives across web development, digital platforms, and content, while ensuring alignment with client objectives, brand priorities, and performance indicators. Drive opportunity identification, project planning, execution, and ongoing optimization, and mentor the account team to foster strategic thinking and professional growth. Fluent in English and Spanish; holds a bachelor’s degree in Marketing, Advertising, Business, Communications, Technology, or a related field; 5+ years in digital account management or strategic client leadership; experience with regulated industries is highly valued.
Required Qualifications
- Bachelor’s degree in Marketing, Advertising, Business, Communications, Technology, or a related field.
- Minimum of 5 years of relevant experience in digital account management, client leadership, or strategic account roles.
- Proven experience as a Digital Account Director, Account Lead, Client Partner, or similar senior client-facing role.
- Strong experience managing leading brands and complex client relationships.
- Experience working with regulated and highly sensitive industries, especially insurance, health plans, medical coverage, or services connected to the healthcare ecosystem, is highly valued.
- Solid understanding of digital marketing, digital ecosystems, media, performance, content, CRM, web projects, digital platforms, and customer journeys.
- Previous experience working with media strategy, media planning, or paid media teams.
- Strong ability to interpret, manage, and act on digital KPIs and performance data.
- Experience leading or coordinating projects involving web development, digital platforms, or technology solutions.
- Strong negotiation, client management, and stakeholder alignment skills.
- Experience managing crisis situations, client escalations, and high-pressure scenarios.
- Strategic mindset with the ability to connect business objectives, digital opportunities, and executional plans.
- Entrepreneurial mindset with a strong focus on profitability, growth, and value creation.
- Fluency in English and Spanish, both written and spoken.
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