Account Director, Client Services
RemoteUnited States or Portland, Oregon, United States
Job Summary
Lead and grow strategic client partnerships across ambitious brands, serving as a trusted advisor to build executive relationships and identify growth opportunities. Manage project briefs, scope alignment, and communications while partnering with Strategy, Creative, Production, and Technology to deliver integrated solutions. Champion client business objectives, ensure financial health through budget and resource planning, and proactively expand impact within existing accounts. Collaborate on account planning and organic growth initiatives to differentiate the account discipline. This role requires 8-12+ years of experience in Account Management or Client Services within a leading experiential or integrated agency. Based in Portland or LA with the ability to travel for key meetings and activations.
Required Qualifications
- Remote/Hybrid - Portland or LA metro based with the ability to travel to key client meetings and activations
- 8-12+ years of experience in Account Management or Client Services within a leading experiential, creative, integrated, or innovation agency
- Proven experience leading integrated brand programs from strategy through execution for enterprise-level clients
- A track record of building trusted client relationships that lead to long-term partnerships and continued business growth
- Deep understanding of complex client organizations and the ability to navigate multiple stakeholders with confidence
- Experience managing large-scale budgets, multi-disciplinary teams, and complex workstreams simultaneously
- Strong commercial instincts with experience supporting proposals, statements of work, and strategic account planning
- Exceptional communication, presentation, and relationship-building skills with the ability to lead executive-level conversations
- Calm under pressure with a solutions-oriented mindset and a passion for delivering exceptional client experiences
- A collaborative leadership style that brings together Strategy, Creative, Production, and Technology around a shared vision
- A genuine curiosity about clients' businesses, a strong point of view on great work, and a desire to build relationships that create lasting value
- Candidates should understand how to navigate large, matrixed organizations
- have experience delivering integrated work for globally recognized brands
Desired Qualifications
- Experience working with Nike or within the broader Nike ecosystem is strongly preferred
- Experience working with leading technology, sports, entertainment, lifestyle, or consumer brands is highly valued
- a proven ability to build strategic client relationships and lead integrated brand experiences
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