Account Director
RemoteUnited States
Job Summary
Drive growth across mid-tier accounts by owning quarterly revenue targets, executing upsells and cross-sells, and closing expansion deals to boost Net and Gross Revenue Retention. Manage the expansion pipeline through accurate forecasting in HubSpot/Domo, lead discovery and value-sell conversations, and partner with Customer Success to maintain account health and retention. Meet weekly with CSMs to review risks and opportunities, surface feedback to strengthen team capabilities, and escalate blockers impacting growth. Stay current on product updates and competitive positioning to effectively deliver recommendations in proposal meetings and quarterly business reviews.
Required Qualifications
- 3+ years of experience in a Mid-market/Enterprise account growth or expansion sales, role within a SaaS or B2B environment
- Proven track record of identifying, leading, and closing renewals, upsell and cross-sell opportunities with existing customers (Proven NRR & GRR history)
- Skilled at working cross-functionally and collaboratively in a team-based account model
- Strong communicator with the ability to lead strategic conversations and influence decision-makers
- Confident in managing a pipeline, forecasting accurately, and maintaining CRM hygiene
- Analytical and data-driven, with the ability to spot trends and surface actionable insights
- Comfortable navigating renewal conversations that include growth components
Desired Qualifications
- Experience in digital accessibility, compliance, or adjacent SaaS markets
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