Account Director (6m FTC)
HybridBerlin, State of Berlin, Germany
Job Summary
Oversee the delivery of B2B and B2C CRM creative campaigns, managing large client briefs from start to finish while ensuring adherence to deadlines and quality assurance SLAs. Act as a senior strategic consultant to provide expert counsel, architect operational processes, and drive Quarterly Business Reviews to align with overarching business objectives. Build trusted partnerships with key clients and internal stakeholders, translating complex briefs into actionable plans while managing resource planning, commercial impact, and profitability. Line manage 4-5 client services, organize onboarding, delegate responsibilities, and cascade information to ensure smooth execution. Drive business development by identifying upsell opportunities and producing Statements of Work to manage scope. This role focuses on UK and German markets, with German language skills being a bonus. The position offers a flexible hybrid schedule and includes access to a comprehensive benefits package.
Required Qualifications
- Experience delivering a broad range of multi-channel marketing communications including digital and direct
- Ability to lead by example, mentor teams and instil critical thinking and nuanced client services skills, as well as delegate effectively
- Ability to understand the client's needs and challenges, to propose a strategic direction and to prioritise accordingly
- Proactive in identifying process optimisations and solutions into fruition, and briefing teams to new ways of working
- Strategic thinker who can make decisions autonomously, as well as achieve buy-in to ways of working with both internal teams and clients
- Extremely organised, with the ability to manage multiple projects simultaneously
- Ability to work under pressure and meet and manage deadlines with ease and efficiency
- Excellent negotiator with good networking ability
- Ability to communicate effectively with a team giving guidance and feedback
- Resource management skills and ability to handle complex issues
- Understanding of the production & interactive processes
- Ability to manage and develop client and supplier relationships
- Proven business development experience and success
- Advanced working knowledge of Google Suite
- Line Manage 4-5 client services, directly & indirectly
- Organise and manage onboarding new team members in collaboration with People Team
- Delegate and allocate responsibilities efficiently to manage projects end to end
- Manage change and effectively cascade information to teams to ensure smooth execution
- Match project tasks with opportunities for development so that employee potential is utilised to the maximum
- Ensures the team understands what success looks like and holds them accountable for delivery against objectives
- German language skills
Desired Qualifications
- German language skills are a big bonus, but not necessary
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