Account Delivery Manager
On-site · Phoenix, Arizona, United States
Job Summary
The Account Delivery Manager is responsible for the continuity, renewal, and profitability of assigned accounts, focusing on delivery governance and operational efficiency. This role encompasses managing delivery outcomes, ensuring adherence to service level agreements (SLAs), and driving delivery excellence. The manager will act as the primary contact for clients, tracking resource costs and project-specific KPIs, and will lead governance activities, including regular reviews with clients. Collaboration with sales and project management teams is essential to enhance client satisfaction and identify account growth opportunities.
Required Qualifications
- Experience in account management or delivery management
- Strong interpersonal skills for stakeholder engagement
- Proven ability to drive customer satisfaction and operational excellence
- Analytical skills to track and monitor project KPIs and resource costs
- Ability to collaborate with cross-functional teams for effective delivery
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